Frequently asked questions & answers Help on general topics
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What are the costs for a membership?
Membership starts from €8 per week. However, we offer even more and different models here.
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What are your opening hours?
Most TopFit clubs are open 24/7. Detailed information on opening hours and capacity utilization can be found here.
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I'm pregnant
Congratulations! We are happy to offer you a free break for the coming period and until 6 weeks after the birth. This way you can enjoy this special time and then start your training again later. Our trainers will be happy to work out an appropriate training plan with you for your individual needs after childbirth. Simply make a personal appointment at the studio.
Please contact our team briefly by email to organize the next steps. In any case we need a copy/scan of your maternity passport showing your full name and the date of delivery. All other information are - of course - personal and do not need to be visible to us.
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I have received a letter from the debt collection agency
If the mutually reached agreement is not adhered to, we unfortunately have to establish a breach of contract after a reasonable period of time. In this case, we hand over the matter to a claims management company. After a file has been handed over, we no longer have access or further access to details. In this case, please always contact the sender of the letter received.
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Who is GFA 24/7?
GFA 24/7 handles the administration of memberships on behalf of TopFit Fitness- und Freizeitanlagen GmbH. All data protection requirements are adhered to. If you have any questions or personal concerns, please write a short email. This will then be processed promptly.
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I have a physical disability.
If you have any questions as to whether you can train at our studio without hesitation, please speak to your doctor first. We will then be happy to arrange an individual consultation at our studio. One of our trainers will then discuss your options with you.
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Is there a solarium?
All clubs have a solarium. As an alternative to the single use of the solarium, we also offer a solarium flat rate. Please speak to the crew in the studio.
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